KINETIC MEMBERSHIP TERMS
Cancellation & refunds.
These terms apply to Kinetic Strength Training memberships. Any applicable mandatory consumer rights take priority.
Memberships
Before payment, your enrollment confirmation will show the package, amount, currency, renewal interval, included services and these terms, for your agreement. Weekly means every seven days; biweekly every fourteen days; monthly every calendar month; quarterly every three calendar months; annually every twelve months.
You may cancel future renewals at any time before the next charge without a cancellation fee. Email info@kineticstrengthtraining.com from your account address. The received timestamp determines when the request was made, even if processing occurs later. We aim to acknowledge requests within two business days. Cancelling future renewals does not erase your records automatically.
Access continues through the already-paid period unless you request earlier account closure. No automatic prorated refund is offered for used periods, except where required or agreed. An unused initial membership may be refunded if requested within seven calendar days of purchase. Duplicate, unauthorized or post-cancellation charges will be investigated and corrected. You will not be charged for staff processing delays.
Appointments
Cancel or reschedule at least 24 hours before the scheduled start to retain the session credit. With less than 24 hours notice, or a missed session, the session credit may be used; no additional cash penalty is imposed under these terms. Contact us about emergencies. If Kinetic cancels, choose a replacement appointment or a refund of the affected prepaid session. Changing an appointment does not cancel a membership.
Custom 12-Week Plan
The $25 custom plan is a one-time purchase and does not renew. Request a full refund before customization begins. Once work has begun or the plan is delivered, refunds are reviewed for non-delivery, material mismatch, service problems or applicable rights. Your trainer will confirm the expected delivery date before purchase. A 12-week program does not imply twelve weeks of live sessions unless expressly included.
Packages and support
Basic is $25/week; Pro $149/month; Elite $299/month. Flexible membership prices are separate. Separate packages require your agreement. Confirm session availability, support hours and included services before enrollment. Your enrollment confirmation specifies the services included in your package.
Refund processing
Approved refunds will be submitted to the original payment method within five business days; processor posting time may vary. Please keep your cancellation confirmation for your records. Contact your trainer for payment or refund assistance.